Troubleshooting steps to resolve the issue:
- Refresh the page: Start by reloading the current webpage. This can often clear minor glitches and allow the application to function correctly.
- Change browser and restart: If refreshing doesn't work, try opening the application in a different web browser. After switching browsers, completely close and restart the application.
- Clear cache and cookies: In your browser settings, clear the cache and cookies for the website where the application is located. This can remove stored data that might be causing conflicts.
- Disable browser extensions: Temporarily disable any browser extensions or add-ons you have installed. Some extensions can interfere with web applications.
- Check internet connection: Ensure you have a stable internet connection. A weak or intermittent connection can prevent the application from loading properly.
- Restart your device: If the issue persists, restart your computer or device. This can refresh system resources and resolve underlying problems.
- Contact support: Contact Customer Support Team, use the 24/7 AI Chatbot found at the bottom right of the Help Centre page.
Remember to provide details about the specific application and any error messages you encounter when contacting support. This will help them diagnose and resolve the problem more efficiently.