To initiate your claim, here are the requirements and proof needed.
- Police Report/Incident Report or Notarized Affidavit of Accident: This document must detail the date, time, location, and circumstances of the incident, including specific points of impact and damaged areas.
- Clear and Updated Copies of Your OR and CR: Ensure that the copies are legible and current.
- Clear Copy of Driver’s License with OR: Please provide a clear copy of your driver’s license along with the corresponding OR.
- Repair Estimate from an Accredited Shop: Obtain a repair estimate from a shop on our approved list (see attached).
- Photographs: Submit photographs that clearly show the damaged areas, a full view of the vehicle on the damaged side, and one photograph that displays the vehicle with its license plate visible.
- Contact Number and Schedule for Actual Inspection: Provide a contact number and your availability for an in-person vehicle inspection.
- Copy of Your Previous Policy (if applicable): If available, include a copy of your previous insurance policy.
Once we receive all required documents, your insurance provider will begin processing your claim and may conduct further investigation as needed, usually it will take up to 30 days.
We will keep you informed of the claim's progress and notify you of any additional requirements.
Please note that the timely submission of all documents will expedite the processing of your claim.
If you have any questions about the status of your claim, contact MoneyMax support. Use the 24/7 AI Chatbot found at the bottom right of the Help Centre page.