- Check your email: We send reward updates to the email address you provided during the application process. Search your inbox and spam folders for any emails from Moneymax regarding your reward.
- Allow sufficient processing time: Reward fulfillment timelines vary depending on the promotion and reward type. Some rewards may take longer to process than others.
- Review the reward requirements: Make sure you've met all the eligibility criteria for the reward, such as minimum spending or account activation.
If you're concerned about the delay, contact MoneyMax support, use the 24/7 AI Chatbot found at the bottom right of the Help Centre page.