Return to Sender (RTS): This means that your gift/reward is unsuccessfully delivered.
Please note that due to multiple failed delivery attempts and exceeding the allowable holding time, a delivery fee will be charged.
When can you redeliver my gift?
- To proceed with the redelivery of your gift, please settle the outstanding delivery fee.
- Should you require any further information regarding the delivery fee amount, please do not hesitate to contact MoneyMax support, use the 24/7 AI Chatbot found at the bottom right of the Help Centre page. They will be happy to provide you with the necessary details and address any concerns you may have.
- Additionally, kindly reach out to the Customer Support team to update your shipping address, including a nearby landmark for easier identification, along with your current phone numbers so we can contact you with any updates.